Returns/Exchanges
Returns + Exchanges
To start a return click here
- Returns and exchanges are accepted within 14 DAYS of order delivery.
- We only offer store credit for returns. We don't issue refunds back to your method of payment. *No Exceptions*
- Returns/exchanges must be mailed within 7 days once request is submitted
- In order to stay competitive in pricing, customers are responsible for the return shipping cost on all returns, and we do not refund shipping
- All items listed as final sale are not eligible for returns OR exchanges. (NO EXCEPTIONS)
Original condition means:
- Hang tags still attached (if applicable)
- Hygienic liner still in place and has not been removed
- Is free of any stains (deodorant, makeup, etc)
- Has not been worn (except to try on), washed, snagged, or otherwise damaged in any way. This includes the padding
Items that are not returned in their original condition will not be accepted. *No Exceptions*
To start a return, access our return portal here. Do not send a swimsuit back until you have received your shipping label through our portal.
If you are returning an international order, please contact us directly.
Incorrect Items:
If you receive an incorrect item or incomplete order, please email us at info@desertsageswim.com. We will send the correct items, if in stock, free of charge and provide a pre-paid return label to return the incorrect item. If the correct item isn't available, we will issue a full refund to your payment method.
Defective Items:
While we strive to carefully inspect every item, sometimes we overlook things. If you receive a defective item please email info@desertsageswim.com with photos of the defect within 5 days of receiving your product. *No Exceptions* I am not responsible for damage to items that are done in transit by the mail carrier
Discounts:
Please remember to put in your discount code at check out. Discounts cannot be applied after the purchase is already made. On sale prices cannot be adjusted to items previously purchased. *NO EXCEPTIONS*